Shopware Support

We take over the maintenance and care of your Shopware Shops

Obligation-free enquiry →

<4h

response

time

160+

supported

shops

dedicated

contact person

24/7

emergency

support

Full service for
your shopware success

Dear visitor,

When we think back to the past few years and our very first projects, we fondly remember how the first technical modifications for a Shopware shop inspired our long-term support, which continues today and into the future.

As a Shopware agency, we want your shop to be successful on a sustainable basis, even after the development and the first modifications! This is why we offer you permanent support for your Shopware shop. It allows us to recognise faults early, eliminate problems as quickly as possible and continuously improve your shop.

Many experienced developers and designers as well as marketing and sales experts are available as strong partners for you and your concerns at any time. The collaboration with our customers is based on trust and reliability.

Thanks to our intensive support you are not on your own, and you can have peace of mind even if your shop occasionally does not run perfectly.

Kind regards,

Marc

Our support at a glance

Continuous development

Our experienced developers constantly work to further develop your shop, to program new features and to implement your requirements.

Technical consultation and advice

Do you have questions about technology, SEO, UX, Google Ads etc.? With our flat rate for consultation you can ask as many questions as you like.

Monitoring

We can monitor your shop in real-time, so you can take action immediately when your shop is down. Should there be a fault, you will be informed automatically.

Updates

We take care of big Shopware updates as well as smaller plugin updates. If desired, we update your shop in a separate test environment first.

Marketing

Our marketing experts take your shop to the next level. We review all important figures and tools and provide proactive recommendations.

Hotline / emergency support

You receive preferential support for your concerns and guaranteed fast reaction times during a worst case scenario. If your shop is not working as it should, we are there for you.

Project execution retainer contract

Enquiries and consultation

After your enquiry we will set up an initial meeting with our distributor Gero, to discuss your challenges and requirements. During this consultation, we not only show you the scope of the contract and determine the number of hours, but also assess how we as an agency are suitable for your company.

Dispatch and signing of contract

After a successful initial meeting, you can soon expect an individualised contract. This contract will contain, inter alia, your chosen subscription and number of hours as well as the ground rules of the support.

Onboarding of new customers

We undertake onboarding with all our new customers who conclude a retainer contract with us. This includes a shop analysis, so that our developers can become familiar with possible faults and problems. During a follow-up meeting with our distributor Gero and our project manager Marcel we will discuss general background information of your company, after which a roadmap for the coming weeks will be created.

Start of the support

Now we can start! Our team is prepared to implement the first tasks and to make your shop more successful. From now on, fixed development slots are booked with the developers of 8mylez which will be used for your project only.

Our service performance

Shop modifications

Shop & Plugin updates

Technical advice and support

Shop optimisation

eCommerce marketing

Education & training

Shop design & image creation

Our Customers with Shopware Support

/ korodrogerie.de

Shopware 5 permanent support

For many years now we have supported KoRo - the large packaging distributor for dried fruit and groceries from Berlin. KoRo runs a very individualised online shop with specialised features which were developed by us and which give the customers an unforgettable shopping experience.

Support & Service

View project

Maintance and care of your online shop

Expert support

Supporting an online shop requires current and wide-ranging knowledge and a careful working method. That is why a professional online shop should only be entrusted to experts who are familiar with the ins and outs in this field. Problems can only be recognised and quickly rectified with a proper monitoring system. Our employees who are qualified in Shopware see to it that your online shop is always current and fault free.

An all-round carefree package

Upon request, we supervise your shop 24/7. Should any problems arise, we solve them proactively and as soon as possible. The result: The shop is accessible to your clients at all times and you can focus on the other aspects of your e-commerce business.

Always up to date

Shopware is constantly evolving. From small updates that improve performance to larger updates that include necessary features such as the Cookie Consent Manager. Many features of your installed Shopware are regularly updated. These updates are not only important to improve performance, but also to close relevant security gaps! When you try to splice the latest Shopware version into a running business, problems are to be expected. The result: Your shop does not function as it should. We take care of the necessary updates for you and check the smooth functioning of your Shopware shop.

Inhouse Shopware developer

We do not only support you with updates, we can also help you modify your plugins or theme. Our Shopware developers put your plugins through their paces and see if there might be problems following an update.

More than just updates

It is important for us to improve our customers’ shops on a sustainable basis. We therefore also offer optional marketing support, apart from our classic technical support. We will gladly assist you with your marketing via the channels of SEO, SEA and social media. Creating advertisements, improving metadata on a regular basis and keeping an eye on the rankings of relevant keywords. This is just a small selection of the tasks we undertake in the area of marketing. We offer you an experienced and professional look at your existing marketing measures and would gladly guide you when developing new strategies.

what our customers say

We work with 8mylez because the guys there work seamlessly with Shopware like no other agency.

Piran Asci

CEO Koro

We are very happy to have 8mylez on board. Your commitment and working with us on an equal footing make the collaboration particularly successful and enjoyable!